Epp Well Solutions · Customer support

Real People.
Ready to Help.

Find resources for your water system, get installation guidance, or connect with our team. Start with your product below.

Find My Product Get Help From Our Team

Start here

Choose Your
Water System.

Go directly to your product’s support page for the available manuals, videos, and help resources.

Well Harvester with touchscreen controller

Automatic well management

Well Harvester®

Choose your system version for the correct manuals, videos, and operating guidance.

V4 Support V3 Support
Water Booster water storage and pressure system

Household pressure + flow

Water Booster™

Installation and operating resources for your pressure-boosting system.

Open Booster Support
Well Reserve water storage system

Owner-set well collection

Well Reserve™

Setup and operating resources for your owner-managed storage system.

Open Reserve Support

Choose the support page that matches your Harvester. V4 and V3 have separate support pages above. Have a different version, or aren’t sure which one you own? Email us a photo of the controller and any model or version label before following instructions.

Watch the Videos

Product tours, installation guidance, and app setup.

See Installation Examples

Explore real installations while planning your layout.

Help from the people behind your system

Let’s Work
Through It Together.

Can’t find the right resource, or need help with a specific issue? Reach our support team directly.

A little context helps

Before You
Get in Touch.

Having these details ready helps us understand your installation and the issue you’re experiencing.

  1. 01

    Your system

    Product name, controller version if known, and approximate installation date.

  2. 02

    What’s happening

    Describe the symptoms, when they started, and any displayed messages.

  3. 03

    A few clear photos

    Show the controller, model label, and overall installation. Don’t open electrical covers to take photos.

Quick answers

Finding the
Right Help.

I don’t know which system or version I have.

Email a clear photo of your system and controller to support@eppwellsolutions.com. Include a photo of any visible model or version label. We can help identify the correct resources.

Where can I find my installation manual?

Choose your product above. For the Well Harvester, select V4 Support or V3 Support to match your controller. Before using a manual, check that it matches your system. If you have another version or aren’t sure, ask our team to confirm.

Can you help with mobile app setup?

Start with the Well Harvester mobile app guide on our video page. If you still need help, include your controller version, phone type, and the step you’re having trouble with when you email us. Do not send passwords or access codes.

What if I need help outside business hours?

Leave a voicemail at (360) 859-0012 or email support@eppwellsolutions.com. Our published support hours are Monday–Friday, 8 AM–4 PM Pacific.

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