Terms and conditions.
Terms and Conditions of Sale
Last Updated: August 13, 2025
These Terms and Conditions of Sale (“Terms”) govern all orders for products sold by Epp Well Solutions, LLC (“Epp Well,” “we,” or “us”) to the purchaser (“Customer,” “you”). By placing an order via our website, email, or any other method, you agree to be bound by these Terms. If you do not agree, you may not purchase products from Epp Well.
1. Orders and Acceptance
1.1 Order Placement. Orders for Epp Well products, including but not limited to the Well Harvester®, Water Booster™, Water Booster™ Pro, and Additional Tank Kits, may be placed by: (a) submitting payment of the full quoted amount via the “Pay Invoice” button or other approved method indicated in the quote; or (b) completing the online checkout process on our website; or (c) sending an email order accepted by Epp Well.
1.2 Order Acceptance. All orders are offers to purchase. Acceptance occurs only when: Epp Well issues a written confirmation (including by email) expressly accepting the order; or Epp Well ships the products.
1.3 Website and Email Orders. By clicking “Pay,” “I Agree,” or similar, or by submitting an email order, you acknowledge you have read and agree to these Terms, which are incorporated into every sale.
1.4 Order Cancellation. Orders under $20,000 may be canceled prior to shipment by contacting Epp Well at 1-360-859-0012 or by email. Orders $20,000 or more require Epp Well’s written approval for cancellation, which must be requested prior to shipment. No cancellations are permitted after shipment.
2. Payment Terms
2.1 Payment Requirement. Full payment is required at order placement unless otherwise stated in writing. Orders are not processed until payment clears.
2.2 Accepted Payment Methods.
ACH transfers or checks – no additional fee.
Credit cards – 3% processing fee.
Affirm financing – 6% processing fee.
2.3 Deposits. For custom or large orders, Epp Well may require a deposit or partial payment, as stated in the quote.
3. Pricing, Taxes, and Quotes.
Prices are as stated in the quote and valid until the expiration date. Prices exclude applicable sales, use, or other taxes unless expressly stated. Customer is responsible for all such taxes unless a valid exemption certificate is provided.
4. Shipping, Delivery, and Risk of Loss
4.1 Shipping Terms. All sales are FOB Epp Well’s shipping point. Title and risk of loss transfer to Customer upon tender of products to the carrier, even if shipping charges are prepaid.
4.2 Carriers. Epp Well selects the carrier, typically Less-Than-Truckload (LTL) carriers.
4.3 Delivery Timeline. Processing is generally 2–3 business days, shipping 4–7 business days. Dates are estimates only. Epp Well is not liable for delays beyond its reasonable control, including force majeure events.
4.4 Inspection and Claims. Customer must inspect all shipments upon receipt. Damage or shortage must be reported to the carrier and Epp Well within 48 hours. Failure to timely report waives any claim for shipping damage.
5. Returns
5.1 Return Authorization. All returns require a Return Merchandise Authorization (RMA) issued by Epp Well. Unauthorized returns may be refused and returned at Customer’s expense.
5.2 Eligible Returns. Only unopened, unused, and undamaged products in original packaging may be returned within 30 days of ship date, subject to Epp Well approval.
5.3 Return Costs. Customer bears return shipping costs and risk. Upon receipt and inspection, Epp Well will refund the purchase price less a 10% restocking fee. Shipping charges are non-refundable.
5.4 Non-Returnable Items. Custom-configured products and Additional Tank Kits modified to Customer specifications are non-returnable.
6. Limited Warranty
6.1 Warranty Coverage. Epp Well warrants products against defects in materials for three (3) years from purchase, as detailed in our Limited Warranty (available at eppwellsolutions.com).
6.2 Remedies. Epp Well will supply replacement parts at no charge upon verification of defect. Replacement parts are warranted for the remainder of the original warranty term.
6.3 Transferability. Warranty is transferable to subsequent owners of the property where the product is installed, within the original term.
6.4 Exclusions. Warranty does not cover:
Improper installation, misuse, neglect, accident, power surge, or unauthorized modification.
Damage from external causes, including weather or acts of God.
Products installed or repaired by unauthorized parties.
Labor, removal, reinstallation, or freight costs.
Water quality or quantity of well water.
6.5 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED ABOVE, EPP WELL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Where such disclaimers are not permitted by law, implied warranties are limited to the term of this Limited Warranty.
7. Intellectual Property.
All intellectual property rights in products, manuals, designs, and trademarks remain exclusively with Epp Well. Customer may not copy, reproduce, reverse engineer, or create derivative works from any Epp Well product, manual, or design without prior written consent.
8. Limitation of Liability.
To the fullest extent permitted by law, Epp Well’s total liability for any claim related to the sale, use, or performance of products is limited to the purchase price paid. Epp Well shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, data, or use, even if advised of the possibility of such damages, whether based in contract, tort, strict liability, or any other theory.
9. Dispute Resolution
9.1 Exclusive Jurisdiction. All disputes arising out of or related to these Terms and/or any order for products from Epp Well shall be resolved exclusively in the state or federal courts having jurisdiction over Clark County, Washington. The parties hereby submit to the personal jurisdiction and exclusive jurisdiction and venue of those courts. In the event of any dispute, the prevailing party shall be entitled to its attorneys fees and costs.
9.2 Governing Law. These Terms and all disputes shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws principles.
10. Force Majeure. Epp Well shall not be liable for delay or failure due to causes beyond its reasonable control, including natural disasters, labor disputes, or governmental actions.
11. General Provisions
11.1 Entire Agreement. These Terms are the complete agreement and supersede all prior understandings.
11.2 Severability. If any provision is unenforceable, the remainder remains in effect.
11.3 No Waiver. Failure to enforce any provision is not a waiver of rights.
11.4 Privacy Policy. Our Privacy Policy at eppwellsolutions.com/privacy is incorporated by reference.