This means that the screen is in sleep mode to conserve electricity. To turn it back on simply touch the screen once to show the screensaver. Then touch it again to get back to the home screen.

There is a valve inside the tank to restrict the flow of the water coming from the well. This valve will sometimes have an air bubble. This can make some noise. It is perfectly normal to make a little noise when it is first started up.

Yes, however, we do highly recommend having this system installed by a licensed plumber and electrician.

This usually happens when you lose power or unplug the system. The computer can not bring back those data points if it has lost power. If they have disappeared don’t worry, they will begin showing up again and will show the water usage for the weeks following the loss of power.

The first reason it runs optimizations is that every customer’s situation is different. The amount of water in the well is very unique to every customer. Normally with other systems, this is fixed by having the customer adjust with timers on their system to find the right calibration for how long the system runs. We have designed a system that is 100% automated and does not require any adjustments. The second reason it runs optimizations is that the water tables change throughout the year. Typically, it is harder during the summer to store water than it is in the winter. That is why the system will self optimize every 3 months to make sure it is running as good as it can while harvesting as much water as possible, but without over pumping the well.

The optimization discharge pipe is there for when the system runs its seasonal optimization tests. To fully optimize, the system may need to discharge a little bit of water. This is why the discharge pipe needs to be plumbed outside in an area with good drainage.

The system turns on the well automatically and waits a few seconds to begin reading backpressure values from the well. After those few seconds, if the system is not getting any backpressure reading from the well, the system assumes the well is out of water and shuts down the well pump in an effort to protect the well from overpumping. There are many possible reasons why the system may not be getting water from the well, but here are the most common two:

Incorrect Electrical: Something may be wrong with the electrical. Check to see if the breaker is on for the well. Also, check to make sure the correct wires from the old pressure switch are connected to the junction box wires to the system.

New Well Line Full Of Air: If the system is installed on a new well or new well water line that has never been filled/pressurized with water, then it may take more than a few seconds for the water to get to the system for the first time. You will need to run the well manually to pressurize that line for the first time.

To do this go to control page as shown on page 15 of the user manual and turn the booster pump and well pump from “AUTO” to “OFF”. Then go to the manual pump control screen as detailed out on page 15 of the user manual. Click and hold the button under “Well Pump”. You will hear a click from the system indicating the well pump is turned on. Hold the button until you hear water beginning to fill the tank and then let go of the button. Return to the control window and turn the well and booster pump back from “OFF” to “AUTO”. Now the system is all set up to run automatically.

Note: The system may not begin pumping immediately as the system may have assumed the well is low on water and is running a wait timer. If this is the case the system will begin pumping again within one hour.

Really sorry to hear that! Let’s get your issue fixed right away. Click here to get in touch with someone from our support team.

The system should rarely need to be cleaned of sediment build up. We recommend checking the inside of the tank every year or so for build-up. If there is any build-up, follow the steps in this support article to flush it out.